Bilingual Phone Banker
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Wells Fargo Phone Bank
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| Post Date: |
Jan 19, 2012 |
| Job Type: |
Full time |
| Start Date:
| - n/a - |
| Salary: |
- n/a - |
| Location: |
Lubbock |
| Job Reference: |
- n/a - |
| Category: |
Banking,Bilingual - Spanish/English,Call Center - CSR,Customer Service - CSR,Customer Service and Call Center |
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Description
A Bilingual Phone Banker spends nearly 100% of his/her time on the phone answering questions for Spanish-speaking Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high-level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers' banking concerns which can include some escalated issues.
Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers' career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our Phone Bankers play a critical role in our customers' lives; therefore, predictable and reliable attendance is an essential function of the position.
Must be able to work Saturday or Sunday. Available schedules are 12:00PM - 8:30PM and 2:00PM - 10:30PM.
Qualifications include:
• 6 months customer service and sales experience.
• Must be able to pass a Spanish proficiency test.
• Specific sales experience must be listed in resume/work history to be considered.
• Must be available to attend a paid training course between the hours of 8:00AM - 5:00PM, 10:00AM - 7:00PM or 1:30PM - 10:30PM, Monday through Friday for 6 weeks.
• Banking or call center experience a plus!
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Skills
• Demonstrates basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to utilize multiple search engines.
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Notes
Visit our career site at wellsfargo.com/careers and search keyword "customer service" in Lubbock, TX.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, M/F/D/V. © 2009 Wells Fargo Bank, N.A. All rights reserved.
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Contact Details
URL: www.wellsfargo.com/careers
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